Academic Grievances

When a student believes that normal academic standards have been violated, the following course of action provides the student with steps to address the matter.  A formally registered complaint is hereafter referred to as a grievance, and the person registering the complaint is the grievant.

All grievances must be submitted in writing with the following information within two weeks of the incident and shall include:

1. the date of the incident;
2. a description of what took place;
3. why the incident is considered a grievance;
4. the date on which the grievance was recorded;
5. the signature of the grievant.
6. Registering the grievance

The grievance must be submitted by the grievant to the academic dean.  If the grievance involves the academic dean, the grievance must be submitted to the president.

If the first response is not satisfactory, the grievant my continue their appeals to the chairman of the board and to the accrediting agency. The appeal stages are outlined in the Grievance Policy.

Non-Academic Grievances

When anyone involved in the RBC program believes he or she has been wronged by an RBC student, staff member, faculty member, or administrator, a formal complaint process is in place. As with academic grievances, the process begins with a written description as outlined above. 

Grievances concerning a student should be submitted to the dean of students.

Grievances concerning a staff member should be submitted to the staff member’s supervisor.

Grievances concerning a faculty member should be submitted to the academic dean.

Grievances concerning the dean of students or the academic dean should be submitted to the president.

Grievances concerning the president should be submitted to the board chairman.

If the first response is not satisfactory, the grievant my continue their appeals to the chairman of the board and to the accrediting agency. The appeal stages are outlined in the Grievance Policy.

Online Students

Students enrolled in online courses offered by RBC have an additional level of appeal for complaints that are not about grades or student conduct. RBC is a  member institution of the National Council of State Authorization of Reciprocity Agreements (NC-SARA), and its students may register a variety of consumer protection complaints with the Ohio NC-SARA portal as follows:

Matt Exline
Assistant Director of Program Approval Operations
Ohio Department of Higher Education
25 South Front Street
Columbus, OH  43215
614.728.3095
mexline@highered.ohio.gov

For additional information about consumer protection issues and complaint processes, visit the NC-SARA Student Complaints page.